"We did a 28-day holiday in Italy from mid-September to mid-October with Gateways and I just want to let you know that it was a fabulous trip. We did provide input into what we wanted to do and where we wanted to go and then Gateways came up with an itinerary for us. We tweaked the schedule a couple of times, but were very happy with our plan before we left Canada.  I wanted to thank you for organizing a trip that didn't have any glitches. Every hotel, transportation or tour that was booked occurred exactly as it should have. We were very happy with our guides, accommodations and train tickets/private rides.  We had a great dinner/wine-tasting/creating your own wine outing at a vineyard in Tuscany on our 40th anniversary. We got to walk up the Leaning Tower of Pisa, take a gondola in Venice, float into the Blue Grotto and so much more. Really enjoyed the trip to the lemon farm/pizza-making excursion in the hills outside of Sorrento. And I'm very glad that we had someone picking us up at the train station in Venice and getting us on a private water taxi to get to our hotel and back to the train station because it eliminated the chance of wasting a couple of hours trying to get on the right ferry with all those people getting off the train at one time...this thank you would have come a couple of months ago, [our travel agent] just responded to my original email to give me your name and email."