Terms & Conditions

2020 Europe and Mediterranean brochure pricing valid until NOVEMBER 30, 2020.
2020 Latin America brochure pricing valid until NOVEMBER 30, 2020.

IMPORTANT NOTICE: All passengers who purchase one of the suggested Gateways International tours featured in this brochure should carefully read and understand the terms and conditions governing them. It is the responsibility of your travel agent to fully inform you of and clarify the terms and conditions for you. Note some programs are seasonal and may not be valid during these entire periods.

Although Gateways International has made every effort to ensure that the information, pricing and photographs contained in our brochures and online are accurate, the occasional error or change in circumstances may occur. Inclusions may be varied or withdrawn with or without prior notice. Gateways International reserves the right to correct any errors or omissions and to amend these Terms and Conditions at any time as a result of any material changes to legislation, regulation or other circumstances. Such changes will be noted here at gateways-international.com.

Gateways International Tailor-made Tours offers suggested itineraries featuring ‚Äėfrom‚Äô pricing representing entry-level price.

Reservations: Please consult your travel agent or contact a Gateways International Specialist at 1-800-268-0900.

All itineraries and tours are subject to availability at time of booking.

A fully non-refundable deposit of $500 CAD/USD (dependent on the currency of the booking) per person is due upon confirmation of your land reservation. Packages including airfare will require full payment at time of tickets being issued. The balance of the land package is due 60 days before departure date; 75 days for itineraries including cruises. Aqua Expeditions cruisers require full payment 120 days prior to departure. Other exceptions involving special events, conventions and holidays may require a higher deposit amount and in some cases FULL non-refundable payment will be required at time of booking.

Full terms and conditions of your tailor-made package will be advised at time of booking. Terms and conditions outlined in the remarks section of invoicing at time of booking and supersede cancellation terms outlined below.

There will be a CAD $60 fee per person for any changes or amendments made to any confirmed reservation.

‚ÄĘ 61 or more days prior to departure $500 CAD/USD per person (or the amount of deposit if greater)
‚ÄĘ 60 to 40 days prior to departure 50% of tour cost
‚ÄĘ 39 days or less prior to departure 100% of tour cost

*General cancellation policy is for reference purposes only. Actual penalty amount will be assessed at the time of the cancellation and may differ from the general policy.

Cancellations must be received in writing and will become effective on the date of receipt, fax or email. There will be no refund for unused services, hotel nights or unused portions of airline tickets for any reason.

All prices displayed in this brochure are based on standard rooms at the hotel selected unless otherwise noted. All hotel rooms have private facilities. We reserve the right to substitute hotels of similar category without notice. In the event of a downgrade, a proportional rate adjustment will be made. Special requests made by your travel agent on your behalf for particular rooms, room location, bed types etc., other than those published in our brochure are never guaranteed and may be subject to additional charges and are at the discretion of the hotelier or contractor.

International airfare and domestic airfare is included in packages as noted in specific itineraries. There are some itineraries that do not include any airfare in the package price. All package pricing is exclusive of airport departure taxes which will be calculated separately at time of booking.

As indicated in the itineraries, passengers will be met by local representatives at each airport upon arrival, and transferred to your hotel by coach, private car or taxi.

Taxes and Service Charges
Gateways International package pricing includes compulsory hotel taxes and service charges. Airport and departure taxes are not included in any package pricing and must be calculated separately.

Local City Taxes
Local city taxes are NOT included in any Gateways International package and must be paid locally at each hotel, where applicable. This occurs throughout Europe and now in some South American countries such as Argentina. This is subject to change at any time and is the sole responsibility of the passenger.

Gateways International Packages do NOT include: Gratuities, items of a personal nature and items not itemized in itineraries are not included. All arrangements are subject to availability at time of booking. Published rates are not valid during conventions, important events and certain festivals. Rates for such events are available upon request. Contact a Gateways International specialist for further details.

All arrangements are subject to availability at time of booking. Airport and departure taxes are not included.

Living Conditions
Be aware that living standards and practices in other countries and the standards and conditions with respect to the provision of utilities, services and accommodation may differ from those found in Canada.

Price Increases
Gateways International reserves the right to increase the prices displayed in this brochure in order to protect against unplanned cost increases, or for any reason at its discretion and without notice. In that event, if the increase is higher than 7% of the published price including hotel taxes and service charges, the passenger may cancel his/her holiday and receive a full refund, except if the price increase is a result of increased government taxes.

Tickets & Travel Documents
Travel tickets, vouchers, itineraries and other documents and information will be sent to your travel agent upon receipt of your full payment, and no later than 21 days prior to departure, provided that Gateways International receives full payment in our office at least 60 days prior to the departure date (75 days for cruises, 120 days for Aqua Expeditions). If full payment has not yet been received 60 days prior to the departure date (75 days for cruises, 120 days for Aqua Expeditions), you will be notified by your agent as to when your documents will be made available.

Proper Travel Documentation
It is the responsibility of your travel agent to advise you of the documentation necessary for travel to your destination and for your return to Canada. It is absolutely necessary that your agent be aware of the citizenship/nationality of all members of your travelling party to ensure they provide correct documentation requirements. Gateways International cannot assume responsibility for carriers refusing passage or for failed entry into destinations due to incorrect documentation. Documentation requirements can change at any time without notice. Consult with your travel agent or visit Travel.gc.ca for up to date information issued by the Canadian Government.

No refunds will be allowed nor will Gateways International reimburse any costs associated with documentation difficulties for any reason.

BRAZIL: Visas are no longer required for travellers from Canada or the USA. For all other nationalities, contact your local Brazilian Consulate for details and processing times

Reciprocity Fees are required for travel to Colombia.

For Canadian citizen’s entry into Argentina, a no longer requires a Visa.
NEW: Buenos Aires, Puerto Iguazu and Bariloche require international travelers to pay City or Eco taxes per night based on the category of accommodation booked. These funds are collected locally and cannot be included in packages, unless otherwise indicated.

For tourist entry into Colombia, taxes are paid locally upon entry before proceeding to Immigration Control. Exceptions apply. 

**Yellow Fever Vaccination Certificates may be mandatory to enter or return to certain Latin American countries from Brazil, among others. Please check with your travel agent prior to booking. As noted below, Yellow Fever Vaccinations are recommended when visiting Iguassu and the Amazon.

Colombia – Arrival and Departure Airport Taxes

The airport tax is the amount charged to passengers for the use of airport facilities ‚Äď this is charged upon each entry and exit. The current cost is $35 USD ($ 61,000 COP) each way and changes every year. It is mandatory for the passenger to pay the value when using both regular and informal commercial air transport.

The following are exempt:

  • Passengers in transit who arrive and depart on the same date with a destination different from the origin
  • The crew of Colombian companies traveling in performance of their duties
  • The staff of the armed forces and the Colombian National Police traveling on official business
  • Children under two years of age

Ensure you receive the appropriate stamp in your passport at the airport based on the reason for your travel – Tourist vs. Business stamp – or you may be required to pay additional lodging taxes. Gateways International nor our local representatives will be held responsible for incorrect or missing stamps.

Please note that in Colombia, departure tax must be paid by all international departures, both Colombian and foreigners living in Colombia; this applies additionally for foreign tourists visiting or in transit when their stay exceeds 60 days in the territory of Colombia. There are there can be situations when the entry and exit taxes are included in your ticket.

Citizens of Canada – Colombia Reciprocity Fee

Effective December 1st, 2014, Colombia will begin charging a reciprocity fee to citizens of Canada arriving at an airport in Colombia.

The fee of approximately $88 CAD (or 160.000 Colombian pesos) per person is valid for a single entry into the country, and is payable by international credit card or debit card. If made in cash, the payment must be in Colombian pesos. A dedicated counter will be available to Canadian citizens who must pay the reciprocity fee before proceeding to immigration control.

The fee does not apply to Canadian citizens who:

  • Are under the age of 15 or over the age of 78
  • Hold a valid visa to enter Colombia
  • Are connecting through a Colombian airport to another country
  • Are headed to Cartagena or to the archipelago of San Andres, Providencia and Santa Catalina
  • Hold a diplomatic passport and are travelling on official duty (this includes delegates)

Chile no longer requires Canadians to pay a Reciprocity Fee or tax.

Contact your local consulate or travel agent for more details as these conditions can change at any time.

No refunds will be allowed nor will Gateways International reimburse any costs associated with documentation difficulties.

All passengers are STRONGLY URGED to take out sufficient travel insurance coverage to protect themselves against cancellation due to illness prior to departure or during travel. In the event of a passenger becoming ill during travel, all hospital and medical expenses are the traveller’s responsibility and they shall not be entitled to any refund. Please discuss your travel insurance options with your travel agent to ensure adequate coverage prior to booking your tour. No refunds for any unused services will be refunded for any reason.

Travellers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, air conditioning, accommodations, services of all kinds, food and food preparation and water quality. Yellow Fever vaccinations are recommended when visiting Iguassu Falls and the Amazon. We suggest that all travellers consult with a physician or travel health clinic 6-8 weeks prior to departure to determine if you require vaccinations.

Gateways International Tailor-made Tours, division of The Joy of Travel Ltd. and/or its agents, act only as agents for the client in all matters pertaining to travel including services pursuant and/or in connection with the tours described in brochures, online and for the customized tours they promote and sell. Gateways International acts only as an agent in making arrangements with airlines, hotels, ground operations, car rental companies and other independent parties and thus cannot be held responsible for these suppliers’ acts or omissions. The services provided are subject to the conditions imposed by these suppliers and their ability may be limited by their tariffs, condition of carriage, tickets, vouchers and international conditions and agreements.

Gateways International is not responsible for any loss, damage, illness, injury, inconvenience, loss of enjoyment, anxiety, or fear from:

(A) The act, omission or negligence of any travel service supplier whose product their clients purchase.
(B) Theft, strike, lockout, mechanical failure, governmental restrictions, weather conditions or any other cause beyond our control.
(C) The client’s failure to obtain and carry all the required documents, including visa, passport, tourist card, proof of immunization, valid driver’s license.
(D) The client’s failure to adhere to schedules for missed flight connection.
(E) Personal injury or death.
(F) Unauthorized statements or acts or misinterpretations made by any travel agency or its employees relating to the standards, quality, services, and inclusions of the vacation programs described in this brochure.

Yellow Fever vaccinations are recommended when visiting Iguassu Falls and the Amazon.

Ongoing monitoring of the COVID-19 virus continues around the world. Please read the following health notice from the Government of Canada. Please ensure also that you review the notices issued by the destinations you are planning to visit — some have banned entry if travellers have visited other destinations in recent weeks.

Ongoing monitoring of the Zika virus continues around the world. This virus may present a threat to anyone who is pregnant or may become pregnant. Passengers travelling to parts of Central, South America and the Caribbean should be aware of these risks. For details, please read the following Travel Health notice issued and updated by the Government of Canada.

We suggest that all travellers consult with a physician or travel health clinic 6-8 weeks prior to departure to determine if you require vaccinations.

EFFECTIVE APRIL 1, 2017: YELLOW FEVER VACCINES WILL BE REQUIRED FOR TRAVELLERS TO THE FOLLOWING AREAS OF COLOMBIA: Santa Marta (Tayrona Park and Palomino area), La Guajira area, Choc√≥ (Pacific Coast), the Amazon region should be vaccinated with Yellow Fever. This demand will also operate the entry into wooded areas of the Orinoco, Meta, Vichada, Guaviare, In√≠rida, Vaup√©s, Putumayo and Caquet√° Area. All airlines flying to these areas will demand the vaccination card to all passengers. Although it is mandatory to get the vaccine, if a person cannot have the vaccine due to medical reasons (infants less than one year of age; Pregnant women, people with severe allergy to egg proteins, people with severe immunodeficiency and those passengers over 60 years of age) they must have a medical certificate stating the reasons for the contraindication, as the airline will require it. The measure addresses the World Health Organization and the Pan American Health Organization’s alert for the outbreak reported in six countries; particularly in Brazil, during the last year. Although no case of yellow fever has been confirmed in Colombia in 2017, the call is key to react in the event of an emergency.

Surf Before you Fly
Government of Canada Travel Website:

IMPORTANT: The Terms and Conditions noted above are up to date and supersede published terms and conditions noted in our brochures or other published documents. 

Last updated: January 17, 2023.


On her recent trip to Argentina:

"Just wanted to thank you for the very magnificent tour to Buenos Aires and Iguazu Falls.  All the arrangements worked perfectly...All the couriers were excellent and so helpful.  And it was even World Cup Party Time in Buenos Aires - what great timing.  Thank you very much for all your excellent help.  It was so much appreciated."

Anita, Dalhousie